Frequently asked questions
We have gathered answers to the most common topics. If something is still unresolved, our support team is ready to help.
How do I create an order?
Choose the direction — what you are sending and what you want back — and enter an amount. Give the wallet address the payout should reach and an email for updates, then confirm. We show a deposit address and the exact amount to send; once it confirms, the exchange runs.
How do I exchange cryptocurrency for cash?
Cash is handled by a manager rather than by the calculator. Write to us with the city and the amount, and we will confirm what is available there before you send anything.
How long does an exchange take?
Most finish within 5 to 20 minutes of the deposit confirming. The wait before that belongs to the network you sent on: a Bitcoin transaction can take from 20 minutes to several hours when the network is busy.
How do I track my order?
Your order page updates itself and counts confirmations as they land. We also email you when the status changes, at the address you gave when you created it.
Do I need an account?
No. An exchange needs a receiving address and an email for updates. An account is only worth having if you want your order history or the partner programme.
What do you charge?
Our fee is already inside the rate you are quoted, so nothing is added at the end. The amount shown as arriving is the amount that arrives.
Is the rate fixed?
The rate is floating. The figure shown when you create an order is an estimate from live market data; the rate applied is the one current when your deposit is processed.
Do you run AML checks?
Yes, automatically, on the blockchain addresses involved and before the exchange runs. What we screen for and what happens if something is flagged are both set out in the AML policy.
Still need help?
Send us your question and we will review it and come back to you as soon as we can.