Terms & Conditions

REGULATIONS FOR PROVIDING SERVICES  



  This document (hereinafter referred to as the "Agreement") is a public offer and regulates the terms of providing services for the exchange of title signs, electronic and digital monetary units provided by the Internet service (hereinafter referred to as the "Contractor") to the Customer - a person who has submitted an application for exchange through the platform https://kryptoswap.exchange/ (hereinafter referred to as the "Platform").







1. General Provisions







1.1. The Agreement defines the terms of providing services of the conversion platform by the Contractor.







1.2. The Platform is a web resource that carries out the exchange of electronic monetary units, which is provided both in automated and manual exchange modes, as well as technical support for Customers.







1.3. This Agreement is considered accepted by the Customer from the moment of filing an application, which confirms his consent to all the terms of use of the Platform.







2. Parties to the Agreement 







2.1. The Agreement is concluded between the Contractor and the Customer who applied to the Contractor with an exchange application. 





2.2. The Customer is an individual or legal entity that has accepted the terms of this Agreement. 







2.3. Title sign is a unit of calculation in payment systems corresponding to the scope of rights determined by the electronic payment system. 



3. Procedure for Concluding the Agreement 



3.1. The Agreement shall enter into force upon acceptance of the public offer by the Customer by submitting an application on the Platform and the final formation of the application by the Contractor. 





3.2. The Customer must accept the offer within 30 minutes from the moment of submitting the application. Otherwise, the application is automatically cancelled.



3.3. The Agreement shall terminate upon fulfillment of obligations by the parties or in the event of its termination. 



4. Rights and Obligations of the Parties







Rights and Obligations of the Contractor 



4.1. The Contractor undertakes to process the Customer's application and perform the exchange of title signs on the terms specified in the application. 



4.2. The Contractor has the right to change the terms of the Agreement without prior notice to the Customer. The updated terms are published on the website and come into force from the moment of publication. 



4.3. The Contractor has the right to refuse service to any Customer without explanation, as well as to restrict access to the Platform in the following cases: 



• Violation of the terms of this Agreement. • Provision of false documents for verification. • Use of anonymous proxies or VPN to access the site. • Availability of funds obtained illegally. • Multiple accounts per person. 



4.4. The Contractor has the right to suspend operations if additional verification of compliance with the AML policy is required. 



Rights and Obligations of the Customer 



4.5. The Customer undertakes to provide complete and accurate data to complete the transaction. 

4.6. The Customer undertakes to follow all instructions posted on the Platform and promptly notify the Contractor of any problems related to the transfer. 



4.7. The Customer confirms that he has all rights and powers to dispose of the transferred funds.







5. AML Policy and Identity Verification 

 5.1. In order to comply with international standards, the Contractor carries out the procedure for verifying the identity of the Customer, including for protection against fraud and anti-money laundering (AML).





5.2. The Contractor has the right to request additional documents from the Customer, including a passport, a document confirming the residential address, and other necessary confirmations. 





5.3. In case of detection of a high risk of AML, the Contractor may suspend the transaction for up to 14 days for investigation. The Contractor has the right to refuse the withdrawal of funds to the details of third parties and return them to the details of the sender minus 20% of the AML inspector's commission after the completion of the check. 







6. Exchange Procedure 



 6.1. The exchange is performed after receiving funds to the Contractor's account. The application processing time depends on network load and transaction confirmation. In case of cash exchange, the application processing takes from 15 minutes to 72 hours depending on the current conditions and availability of funds. 



 6.2. If the amount received from the Customer differs from that specified in the application by more than 10%, the Contractor has the right to cancel the agreement and return the funds to the Customer minus the commission.  



 6.3. If the Customer specifies incorrect details, the Contractor is not responsible for the incorrect transfer of funds. 



 6.4. In case of technical failures on the part of the payment system, the application is processed manually during business hours. 



  7. Payments and Commissions  



 7.1. All services are provided on a paid basis. The Customer agrees to the application of the commission determined at the time of application.  





 7.2. The commission for processing the application, including the return, is charged regardless of the success of the operation and is non-refundable.









8. Refund Policy 



  8.1. The Contractor may refuse the exchange and return the funds if the transaction violates laws, AML policies or Platform rules.  



8.2. The funds are returned to the sender's details specified in the application within 24 hours, minus direct transfer costs, if the exchange was not completed for technical reasons.  



8.3. The Contractor does not return funds for already completed applications.  



 8.4. The Customer may request a refund before the exchange is completed. After the exchange is completed, a refund is not possible.  



 9. Liability of the Parties 



 9.1. The Contractor shall not be liable for the Customer's errors, including the indication of incorrect details, use of the site with anonymous proxies, etc. 



 9.2. The Customer shall be liable for the fulfillment of all tax obligations related to the use of the Platform. 



 10. Force Majeure Circumstances 

  10.1. In the event of force majeure circumstances, the terms of execution of transactions shall be postponed to the appropriate date. The Contractor shall not be liable for delays and losses caused by such circumstances. 



 11. Protection of Personal Data 



 11.1. The Contractor guarantees the confidentiality of the Customer's data and does not transfer it to third parties, except in cases provided by law. 



 11.2. All data received from the Customer is used solely for the purpose of performing exchange transactions and ensuring compliance with AML standards.   



12. Dispute Resolution 



 12.1. All claims are accepted by the Contractor in the form of an e-mail sent to the contact information specified on the website. 

  12.2. Claims are considered by the Contractor within 10 business days. If the dispute cannot be resolved through negotiations, it shall be considered in court at the place of registration of the Contractor. 





 13. Final Provisions  





 13.1. This Agreement has the legal force of a written contract and is recognized by the parties as equivalent.

 

 13.2. The Platform reserves the right to change the terms of the Agreement without notifying the Customer. Changes come into force from the moment they are published on the website. 



  13.3. The Customer confirms that he has read the terms of this Agreement, agrees with them and undertakes to comply with them. 





 Sincerely, the https://kryptoswap.exchange/ team! 





This combined regulation includes all aspects and provisions necessary for the comprehensive protection of the interests of both parties.